Ordering FAQ
Short answers to the questions we hear most from buyers. Product-specific minimums, production times and setup charges are on each product page.
About this site
Who runs this site?
High Sierra by BrandedItems is the High Sierra catalog of BrandedItems, Inc., a promotional products distributor in Tustin, California with 25 years in the industry. We sell new High Sierra backpacks, luggage and gear decorated with your company or organization logo, and we manage each order from quote to delivery. We are not High Sierra or Samsonite.
Can I buy just one backpack, or a few without a logo?
No. We sell decorated products in quantity to businesses, schools and organizations. Each product page shows its minimum as the first row of the price table. Any item can also be ordered blank, at the same minimum. For a single bag, High Sierra retailers sell it without a logo.
I have a High Sierra bag that needs a warranty repair. Can you help?
For a bag you bought in a store or received as a gift, contact High Sierra customer service: they handle warranty claims and can identify your model from the label inside the bag. If your organization ordered the bags through BrandedItems, contact your account manager and we help with the claim.
Do you sell replacement parts, wheels, straps or speaker chargers?
No. We do not stock replacement parts or sell single retail items. For a product you already own, contact High Sierra or the store you bought it from.
Where can I find the manual for my speaker or flashlight?
In the box, or from High Sierra customer service for a product you already own. We sell new decorated products in quantity and do not provide product support.
Minimums and pricing
What is the minimum order?
It depends on the product: High Sierra bags and gear start at a few dozen pieces or fewer, and each product page shows the minimum as the first row of its price table. In addition, orders from new non-corporate customers have a $1,000 order minimum.
What does the listed price include?
The price on each product includes the standard decoration listed on the product page, usually one heat transfer, a one-color imprint or a full-color transfer in one location. Embroidery and extra locations are added per piece, setup is charged once per design, and shipping is quoted separately.
Can we mix colors in one order?
On models offered in several colors, usually yes, with the same logo and decoration. The price break is based on the total quantity, and your quote confirms how colors can be split.
Do you offer nonprofit or school pricing?
There is no separate price list, but send a quote request with your quantity and we find the best option for your budget.
Artwork, proofs and production
What artwork do you need?
A vector file (.ai, .eps, .svg or .pdf) gives the cleanest result. For embroidery our art team converts the logo into a stitch file; very small text may need to be enlarged. A high-resolution PNG is fine for a full-color transfer.
Embroidery or heat transfer: which is better on a bag?
Embroidery looks the most premium and holds up to heavy use, but small text and fine lines do not stitch well. A heat transfer is pressed onto the fabric, keeps fine detail and many colors, and is often the decoration included in the price. Product pages list the methods each bag offers.
Do I see a proof before production?
Yes. Every order gets a free digital proof showing your logo on the bag you picked, and nothing is produced until you approve it.
How fast can I get my order?
Production time is listed on every product page and starts after proof approval, and many High Sierra bags also offer rush production. Shipping time comes on top. If you have a hard event date, tell us with your quote request.
Do you keep our artwork for reorders?
Yes. Send us the earlier order or invoice number and we repeat the order with the same artwork. Setup on a reorder depends on the supplier, and your quote shows it.
Samples, payment and shipping
Can I see a bag before ordering?
It depends on the product and the supplier. Ask with your quote request and we tell you what is possible for that item.
How can I pay?
By card, invoice, purchase order, check or wire. First orders are paid in advance; net terms are set per client.
Do you ship to Canada and other countries?
International shipping, including Canada, can be arranged. Ask for a quote with the destination postal code and we include freight; duties and taxes depend on the destination.
Can you ship to several addresses?
Yes. Send the list of addresses and quantities with your quote request, and shipping to each address is quoted.
When can I reach you?
Our team works continental US hours, 6am to 5pm Pacific time. After you order, your account manager handles all communication by email.
Still have a question? Contact us or call 800-927-2630.